Come state? 🌟🗺️ Benvenuti al nostro Conversation Club, dove oggi scopriamo come cambia il tono della riunione in funzione del tipo di domande che usiamo. Sapevate che usando le domande indirette in inglese la vostra comunicazione sarà percepita come meno diretta e dunque più diplomatica e formale? E una delle piccole magie della lingua che analizzeremo insieme durante le nostre conversazioni di oggi. Iniziamo!
Prepared with love by: My Personal English Coach
Ciaaooo! Solo due parole di aiuto per coloro di voi che stanno iniziando l’esperienza nel nostro Conversation Club e non si sentono molto sicuri
Non preoccupatevi, siamo qui per voi!
Immediatamente sotto troverete il vocabolario che vi può servire per parlare con i vostri Club Partners (altri alunni di MPEC con i quali sarai messo in coppia per le conversazioni guidate)
Se avete voglia e tempo – seguite il consiglio numero 1 dell’immagine a sinistra e fate un review di tutti i ‘language bits’ che pensiamo vi possono essere utili. Siamo i Vostri Coach e vi conosciamo bene! Sappiamo che usare Idioms & Phrasal Verbs può essere una vera sfida, dunque sono spesso proprio questi gli elementi di linguaggio che vi proporremo 🙃
Dopo la preparazione (trovate sia il vocabolario che le domande delle conversazioni che vi proporremo oggi su questa pagina), vi invitiamo a participare nella sessione di Club. Avete ricevuto una mail con il ZOOM link per la sessione:
I martedì ci vediamo dalle 19.00 alle 19.30 e i giovedì, dalle 13.00 alle 13.30. Se non avete ricevuto la mail, scriveteci subito!
Se volete fare più pratica dopo la sessione del Club, potete tornare qui per fare l’attività di Follow Up (in fondo alla pagina). Siete Pronti? Iniziamo!
Direct and Indirect Questions
Just in case you needed a quick refresh of what the 2 types of questions are and how we use them – we’ve got your back! Download the PDF and if you have any questions, don’t hesitate to get in touch with your Coach or write to MPEC :
Today, the Club session will be composed of a total of 3 real life business scenarios. For every scenario, choose who you want to be, read the instructions and role play with your partner for approx. 2 -3 minutes (TIP: To sound more polite and diplomatic, use the section: Direct Questions You Can Transform: Each of these direct questions can be transformed into a more polite, less direct one)
After the role play, answer the Check Questions together.
Scenario 1: Discussing Project Requirements
Objective: To extract detailed project specifications from the client.
Participants: Account Manager , Client
- Account Manager’s Communication Goals:
- Establish the client’s core objectives for the project.
- Identify the key deliverables the client expects.
- Client’s Communication Goals:
- Provide clear project objectives.
- State expectations regarding deliverables.
Direct Questions You Can Transform
- “Let’s drill down into the specifics.”
- “Can you unpack that idea for me?”
- “What’s our end game here?”
- “Could you outline the milestones?”
- “Are there any non-negotiables?”
- “Let’s touch base on deliverables.”
- “What are your top priorities?”
- “I’d like to get your insights on this.”
- “What’s the roadmap look like?”
- “Is there room for flexibility?”
Check Questions:
Which questions did you transform effectively? Were there moments where you could have used an indirect question but didn’t? Did you leave the conversation with a clear understanding of the project requirements?
Scenario 2: Budget and Time Constraints
Objective: To clarify the client’s budget and deadline parameters.
Participants: Project Manager , Client
- PM’s Communication Goals:
- Determine the client’s budget for the project.
- Clarify the time constraints.
- Client’s Communication Goals:
- Share the available budget.
- Specify the deadline.
Direct Questions You Can Transform
- “Let’s talk numbers.”
- “What’s your ballpark figure?”
- “Is that timeline set in stone?”
- “Do we have any wiggle room?”
- “Could we pencil in a rough deadline?”
- “Let’s flesh out the financials.”
- “Are there any cost ceilings?”
- “What’s our margin for error?”
- “Is that a hard deadline?”
- “Can we earmark funds for this?”
Check Questions:
Did you find it challenging to ask direct questions about sensitive topics like budget? Were you able to negotiate or suggest flexibility in terms of budget or deadline? Do you know the meaning of ‘wiggle room’?
Scenario 3: Delving into Client Preferences
Objective: To unearth the client’s stylistic preferences for the project.
Participants: Creative Director , Client
- Creative Director’s Communication Goals:
- Discover any design styles the client favours.
- Identify any elements the client dislikes.
- Client’s Communication Goals:
- Communicate preferred design aesthetics.
- Specify design elements to avoid.
Direct Questions You Can Transform
- “What’s your design aesthetic?”
- “Any deal-breakers?”
- “Let’s hash out the look and feel.”
- “What are your go-to colours?”
- “Is there a vibe you’re going for?”
- “Are there any taboos in your industry?”
- “Do you have any style guides?”
- “What’s your take on branding?”
- “Could you pinpoint some inspirations?”
- “What are your no-gos?”
Check Questions:
Can you see how indirect questions make us sound more polite? What are 3 questions you practiced today that you want to use at work in the future?
After The Club: The Follow Up
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