Benvenuti alla nostra sessione unica e pratica del Business Communication Club: “Questo Fa Schifo! Come Lamentarsi in Inglese.” Oggi, esploreremo l’arte di esprimere insoddisfazione in modo costruttivo ed educato. Che si tratti di una lamentela riguardo a un servizio, un prodotto o una situazione, è importante comunicare le proprie preoccupazioni in modo efficace mantenendo la professionalità. Ci impegneremo anche in scenari di role-play per mettere in pratica queste abilità. Impariamo come articolare le lamentele in inglese con fiducia e rispetto
Prepared for you by: My Personal English Coach
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6 Idioms To Use When Talking About Health and Physical Condition in English
- The last straw 🌾
- Meaning: The final problem in a series of problems that finally causes one to lose patience.
- Example: “The delayed response was the last straw for me, so I had to file a complaint.”
- Rub someone the wrong way 😒
- Meaning: To irritate or annoy someone.
- Example: “The way he responded to my request really rubbed me the wrong way.”
- Barking up the wrong tree 🌳
- Meaning: To make a wrong assumption or to misunderstand something.
- Example: “If you think I’m responsible for this error, you’re barking up the wrong tree.”
- At the end of one’s rope 🧗
- Meaning: To be at the limit of one’s patience or endurance.
- Example: “I was at the end of my rope with the constant noise from the construction site.”
- Make a mountain out of a molehill 🏔️
- Meaning: To make a small, manageable issue seem much bigger and more problematic than it actually is.
- Example: “I feel like the manager made a mountain out of a molehill over a minor mistake.”
- Get a raw deal 🤝
- Meaning: To receive unfair or poor treatment in a particular situation.
- Example: “I got a raw deal at that hotel; they charged me for services I didn’t even use.”
Set 1: Expressing Discontent Professionally
- “How do you usually express dissatisfaction with a service in a professional setting?”
- “Can you share an example where you had to complain about a product or service? How did you handle it?”
Key Grammar/Vocabulary Expressions:
- Expressing concern (e.g., “I’m concerned about…”)
- Polite dissatisfaction (e.g., “I was somewhat disappointed with…”)
- Seeking resolution (e.g., “I would appreciate if we could resolve…”)
- Constructive feedback (e.g., “I’d like to offer some constructive feedback…”)
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Set 2: Handling Complaints Effectively
- “Have you ever been on the receiving end of a complaint? How did you manage it?”
- “What strategies do you find effective for resolving issues raised by others?”
Key Grammar/Vocabulary Expressions:
- Acknowledging issues (e.g., “I understand your concerns regarding…”)
- Offering solutions (e.g., “One possible solution might be…”)
- Apologizing professionally (e.g., “I apologize for any inconvenience caused…”)
- Ensuring satisfaction (e.g., “Our aim is to ensure your satisfaction with…”
Set 3: Role-Play Scenarios
Scenario 1: Restaurant Complaint
You’re at a restaurant, and your meal isn’t what you expected.
- Key Expressions: “Excuse me, this isn’t what I ordered…”, “Could you possibly replace it with…?”
Scenario 2: Hotel Feedback
You’re staying at a hotel, and the room is not up to the standard advertised.
- Key Expressions: “I’m sorry to say, but the room doesn’t meet the promised standards…”, “Would it be possible to switch to a different room?”
Scenario 3: Workplace Issue
You need to address a recurring problem with a coworker’s behavior or performance.
- Key Expressions: “I’ve noticed a recurring issue with…”, “I think we need to discuss a possible solution to…”
Remember – there is always more! Here is your Follow Up Video:
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