{"id":10868,"date":"2023-08-29T14:15:13","date_gmt":"2023-08-29T12:15:13","guid":{"rendered":"https:\/\/mpec.it\/softskills\/?p=10868"},"modified":"2025-07-14T12:58:03","modified_gmt":"2025-07-14T10:58:03","slug":"conflict-resolution-in-business-team","status":"publish","type":"post","link":"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/","title":{"rendered":"Attenzione, Conflitto! Oggi parliamo di come risolvere conflitti fra i membri dello stesso team &#8211; ovviamente, in inglese"},"content":{"rendered":"\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #0abab5;color:#0abab5\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #0abab5;color:#0abab5\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/#Benvenuti_al_Conversation_Club_Largomento_di_oggi_e_incredibilmente_rilevante_per_tutti_la_risoluzione_di_un_conflitto_tra_membri_del_team\" >Benvenuti al Conversation Club! L&#8217;argomento di oggi \u00e8 incredibilmente rilevante per tutti: la risoluzione di un conflitto tra membri del team.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/#Non_sai_da_dove_iniziare\" >Non sai da dove iniziare?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/#Not_sure_where_to_start\" >Not sure where to start?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/#Idioms_We_Use_When_Solving_Conflicts_in_English\" >Idioms We Use When Solving Conflicts in English<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/#Phrasal_Verbs_For_Mediation_and_Conflict_Management\" >Phrasal Verbs For Mediation and Conflict Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/#Round_1_%E2%80%93_Lets_Warm_Up\" >Round 1 &#8211; Let&#8217;s Warm Up<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/#Round_2_Lets_Explore_it\" >Round 2: Let&#8217;s Explore it!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/#Round_3_Ready_to_Role-play\" >Round 3: Ready to Role-play?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mpec.it\/softskills\/tips\/conflict-resolution-in-business-team\/#Remember_%E2%80%93_there_is_always_more_Here_is_your_Follow_Up_video\" >Remember &#8211; there is always more! Here is your Follow Up video:<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benvenuti_al_Conversation_Club_Largomento_di_oggi_e_incredibilmente_rilevante_per_tutti_la_risoluzione_di_un_conflitto_tra_membri_del_team\"><\/span>Benvenuti al Conversation Club! L&#8217;argomento di oggi \u00e8 incredibilmente rilevante per tutti: la risoluzione di un conflitto tra membri del team. <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Chi cerca di padroneggiare la Business Communication in inglese, deve sapere come risolvere i conflitti che &#8211; inevitabilmente &#8211; nascono fra i membri di un team. Unitevi a noi per una discussione approfondita che vi aiuter\u00e0 a migliorare non solo le vostre competenze in inglese, ma vi fornir\u00e0 anche la conoscenza pratica che potrete applicare nelle vostre vite professionali.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Prepared with love by<\/mark>:<strong> <\/strong>My Personal English Coach<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:46% auto\"><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/bandiera-italiana-1024x1024.png\" alt=\"\" class=\"wp-image-10940 size-full\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/bandiera-italiana-1024x1024.png 1024w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/bandiera-italiana-300x300.png 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/bandiera-italiana-150x150.png 150w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/bandiera-italiana-768x768.png 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/bandiera-italiana-600x600.png 600w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/bandiera-italiana.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Non_sai_da_dove_iniziare\"><\/span>Non sai da dove iniziare?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/Conversation-Club-by-MPEC-Explained-ITALIANO-2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Cosa \u00e8 il Conversation Club by <\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/Conversation-Club-by-MPEC-Explained-ITALIANO-2.pdf\" data-type=\"link\" data-id=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/Conversation-Club-by-MPEC-Explained-ITALIANO-2.pdf\" target=\"_blank\">MPEC<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Ottimizza-il-club.pdf\" data-type=\"link\" data-id=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Ottimizza-il-club.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Come sfruttare la sessione al meglio<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:46% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/uk-flag-1024x1024.png\" alt=\"\" class=\"wp-image-10942 size-full\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/uk-flag-1024x1024.png 1024w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/uk-flag-300x300.png 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/uk-flag-150x150.png 150w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/uk-flag-768x768.png 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/uk-flag-600x600.png 600w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/uk-flag.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Not_sure_where_to_start\"><\/span>Not sure where to start?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/Conversation-Club-by-MPEC-Explained-ITALIANO-2.pdf\" data-type=\"link\" data-id=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/09\/Conversation-Club-by-MPEC-Explained-ITALIANO-2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">What is the MPEC Conversation Club<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Club-Optimisation.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to really benefit from each session<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-color wp-element-button\" href=\"https:\/\/mpec.it\/softskills\/contatti\/\" style=\"color:#0abab5\">Contattaci per unirti al Club &#8211; Contact MPEC to join the Club<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#0abab5\"><span class=\"ez-toc-section\" id=\"Idioms_We_Use_When_Solving_Conflicts_in_English\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\"><strong>Idiom<\/strong><\/mark>s We Use When Solving Conflicts in English<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"726\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/conflict-resolution-in-english-1-1024x726.jpg\" alt=\"\" class=\"wp-image-10899\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/conflict-resolution-in-english-1-1024x726.jpg 1024w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/conflict-resolution-in-english-1-300x213.jpg 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/conflict-resolution-in-english-1-768x545.jpg 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/conflict-resolution-in-english-1-1536x1090.jpg 1536w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/conflict-resolution-in-english-1.jpg 1748w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Clear the air \ud83c\udf2c\ufe0f<\/strong><br><em>Definition<\/em>: To dispel tension or bad feelings<br><em>Example<\/em>: Let&#8217;s clear the air before starting the meeting.<\/li>\n\n\n\n<li><strong>Bury the hatchet \u26cf\ufe0f<\/strong><br><em>Definition<\/em>: To make peace or settle differences<br><em>Example<\/em>: They decided to bury the hatchet and work together.<\/li>\n\n\n\n<li><strong>Be on thin ice \u26f8\ufe0f<\/strong><br><em>Definition<\/em>: To be in a risky or precarious situation<br><em>Example<\/em>: He&#8217;s on thin ice after that argument with the boss.<\/li>\n\n\n\n<li><strong>Throw in the towel \ud83e\udd32<\/strong><br><em>Definition<\/em>: To give up<br><em>Example<\/em>: He almost threw in the towel, but then decided to stick it out.<\/li>\n\n\n\n<li><strong>Break the ice \u2744\ufe0f<\/strong><br><em>Definition<\/em>: To relieve tension or awkwardness<br><em>Example<\/em>: We did a team-building exercise to break the ice.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Smooth things over \ud83c\udf0a<\/strong><br><em>Definition<\/em>: To try to resolve conflicts or restore good relations<br><em>Example<\/em>: After the heated argument, Sarah tried to smooth things over by apologising for her part in the misunderstanding.<\/li>\n\n\n\n<li><strong>Sweep something under the rug \ud83e\uddf9<\/strong><br><em>Definition<\/em>: To ignore or hide a problem instead of facing it<br><em>Example<\/em>: We can&#8217;t just sweep this issue under the rug; we need to address it directly.<\/li>\n\n\n\n<li><strong>Meet halfway \ud83e\udd1d<\/strong><br><em>Definition<\/em>: To compromise with someone by giving up part of what you want<br><em>Example<\/em>: To resolve the dispute, both parties agreed to meet halfway.<\/li>\n\n\n\n<li><strong>Add fuel to the fire \ud83d\udd25<\/strong><br><em>Definition<\/em>: To worsen an already bad situation by saying or doing something<br><em>Example<\/em>: Talking about past issues in the middle of a conflict usually adds fuel to the fire.<\/li>\n\n\n\n<li><strong>Call a spade a spade \u2660\ufe0f<\/strong><br><em>Definition<\/em>: To speak honestly and directly about a situation, even if it&#8217;s awkward or unpleasant<br><em>Example<\/em>: If we&#8217;re going to resolve this conflict, we need to call a spade a spade and address the issues head-on.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#0abab5\"><span class=\"ez-toc-section\" id=\"Phrasal_Verbs_For_Mediation_and_Conflict_Management\"><\/span>Phrasal Verbs For Mediation and Conflict Management<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/05\/English-courses.jpg\" alt=\"English courses\" class=\"wp-image-10106\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/05\/English-courses.jpg 600w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/05\/English-courses-300x300.jpg 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/05\/English-courses-150x150.jpg 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Hash out \ud83d\udde8\ufe0f<\/strong><em> <\/em><em>Definition<\/em>: To discuss something thoroughly<br><em>Example<\/em>: We need to hash out the details of this project.<\/li>\n\n\n\n<li><strong>Clear up \u2600\ufe0f<\/strong> <em>Definition<\/em>: To resolve or clarify<br><em>Example<\/em>: I&#8217;m glad we cleared up that misunderstanding.<\/li>\n\n\n\n<li><strong>Patch up \ud83e\ude79<\/strong>  <em>Definition<\/em>: To mend or resolve<br><em>Example<\/em>: They managed to patch up their differences.<\/li>\n\n\n\n<li><strong>Stand down \ud83d\uded1<\/strong>  <em>Definition<\/em>: To withdraw or disengage<br><em>Example<\/em>: She decided to stand down as the CEO<\/li>\n\n\n\n<li><strong>Speak up \ud83d\udce3<\/strong>  <em>Definition<\/em>: To voice one&#8217;s opinion<br><em>Example<\/em>: If you disagree, you should speak up.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Round_1_%E2%80%93_Lets_Warm_Up\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Round 1 &#8211; Let&#8217;s Warm Up  <\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In your opinion, what are the primary causes of conflicts among team members?<\/li>\n\n\n\n<li>How can a person identify early signs of discord within a team? Are you good at identifying these signs? Why? Why not?<\/li>\n\n\n\n<li>What approaches can you use to manage conflict?<\/li>\n\n\n\n<li>Can conflict be beneficial to team dynamics? Why? Why not?<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"alignleft size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-1-1024x1024.jpg\" alt=\"\" class=\"wp-image-10815\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-1-1024x1024.jpg 1024w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-1-300x300.jpg 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-1-150x150.jpg 150w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-1-768x768.jpg 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-1-1536x1536.jpg 1536w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-1-2048x2048.jpg 2048w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-1-600x600.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-2-1024x1024.jpg\" alt=\"\" class=\"wp-image-10817\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-2-1024x1024.jpg 1024w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-2-300x300.jpg 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-2-150x150.jpg 150w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-2-768x768.jpg 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-2-1536x1536.jpg 1536w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-2-2048x2048.jpg 2048w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-2-600x600.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Round_2_Lets_Explore_it\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Round 2: Let&#8217;s Explore it! <\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Tell your partner about a professional conflict you can remember. Include the answers to all of the following questions:\n<ul class=\"wp-block-list\">\n<li>how did it originate?<\/li>\n\n\n\n<li>who was involved?<\/li>\n\n\n\n<li>how was it managed?<\/li>\n\n\n\n<li>what is your opinion of the way it was managed?<\/li>\n\n\n\n<li>what was your role in it?<\/li>\n\n\n\n<li>is there anything you would have done differently should the same situation take place now?<\/li>\n\n\n\n<li>what happened after the conflict?<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Round_3_Ready_to_Role-play\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Round 3: Ready to Role-play?  <\/mark><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\"> <\/mark><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\"> <\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Scenario<\/strong>: You are two team members who have a conflicting approach to a project. One thinks that prioritising quality is key, while the other believes in speed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Student A<\/strong>: You are the team member advocating for quality. Prepare some arguments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Student B<\/strong>: You are the team member who believes in speed. Come up with counter-arguments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Objective<\/strong>: Try to resolve the conflict by finding common ground or a compromise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Extra<\/strong>: Use at least one phrasal verb, idiom, or expression from the list above in your role play.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/08\/Conversation-Club-part-3-1024x1024.jpg\" alt=\"\" class=\"wp-image-10819\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-75 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/calendly.com\/spilch\/meet-suzanne-for-35-45-min?month=2023-03\" style=\"background-color:#0abab5\" target=\"_blank\" rel=\"noreferrer noopener\">Want to Join the Club? Get in Touch Today!<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Remember_%E2%80%93_there_is_always_more_Here_is_your_Follow_Up_video\"><\/span>Remember &#8211; there is always more! Here is your Follow Up video:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<p class=\"responsive-video-wrap clr\"><iframe title=\"Conflict \u2013 Use It, Don\u2019t Defuse It | CrisMarie Campbell &amp; Susan Clarke | TEDxWhitefish\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/o97fVGTjE4w?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/mpec.it\/softskills\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/p>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><br>#Fluidit\u00e0Inglese #ApprendimentoInglese #Coaching . #MPEC #languagelearning #bilingualidentity #Englishcommunication #overcomingbarriers #fluency #confidence #personalcoaching #practice #competitiveness #internationalmarket #positiveaffirmations #bodylanguage #Science #Discoveries #Innovation #Research #Tech #STEM #Explore #Curiosity #Knowledge #Facts #Space #Nature #Education #Scientific #Breakthrough #Learning #Inventions #Physics   <br>#BusinessEnglish #EmotionalIntelligence #IdiomsInEnglish #LanguageLearning #ProfessionalGrowth #MyPersonalEnglishCoach #PowerOfEmotions #Fluidit\u00e0Inglese #ApprendimentoInglese #Coaching #Personalizzazione #MaterialiReali #SyllabusB2 #formazione #formazioneolistica #corsisumisura #studiareconpiacere #engagenotteach #ESLLearning #LanguageSkills #IdiomsAndEmotions #EmotionalIntelligence #EnglishCommunication #LanguageFluency #ESLCommunity #UnlockYourPotential #EmbraceIdioms #CommunicateEffectively #LearnEnglish #ExpressYourEmotions #ESLJourney<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chi cerca di padroneggiare la Business Communication in inglese, deve sapere come risolvere i conflitti che &#8211; inevitabilmente &#8211; nascono fra i membri di un team.<\/p>\n","protected":false},"author":3,"featured_media":10901,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[10899],"footnotes":""},"categories":[248,247,1],"tags":[173,143,137,145,138,114,144,83,135,181,197,196,184,198],"class_list":["post-10868","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cambiamento-adattabilita","category-mentalita-pensiero-critico","category-tips","tag-a2","tag-b1","tag-b2","tag-calls","tag-cefr","tag-communication-2","tag-conversation","tag-idioms","tag-level","tag-phrasalverbs-2","tag-small","tag-smalltalk","tag-speak","tag-talk","entry","has-media"],"_links":{"self":[{"href":"https:\/\/mpec.it\/softskills\/wp-json\/wp\/v2\/posts\/10868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpec.it\/softskills\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mpec.it\/softskills\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mpec.it\/softskills\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mpec.it\/softskills\/wp-json\/wp\/v2\/comments?post=10868"}],"version-history":[{"count":0,"href":"https:\/\/mpec.it\/softskills\/wp-json\/wp\/v2\/posts\/10868\/revisions"}],"wp:featuredmedia":[{"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