{"id":10548,"date":"2023-07-08T14:47:38","date_gmt":"2023-07-08T12:47:38","guid":{"rendered":"https:\/\/mpec.it\/softskills\/tips\/conversation-club-calls-to-clients\/"},"modified":"2024-07-19T19:50:00","modified_gmt":"2024-07-19T17:50:00","slug":"conversation-club-calls-to-clients","status":"publish","type":"post","link":"https:\/\/mpec.it\/softskills\/en\/effective-communication\/conversation-club-calls-to-clients\/","title":{"rendered":"English Vocabulary You Need to Make a Phone Call to Schedule a Meeting"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Making a phone call to schedule a meeting in English can be challenging. Many people struggle with finding the right words, feeling confident, and ensuring their message is clear. You might worry about using the correct vocabulary, sounding professional, or handling unexpected questions. But don\u2019t worry \u2013 we\u2019ve got you covered. This guide will provide you with the essential vocabulary, phrases, and tips you need to make scheduling a meeting over the phone easy and stress-free.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Prepared with love by<\/mark>:<strong> <\/strong>My Personal English Coach<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"410\" height=\"1024\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/What-is-MPEC-and-How-It-Can-Help-YOU-410x1024.jpg\" alt=\"\" class=\"wp-image-13528\" style=\"width:392px;height:auto\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/What-is-MPEC-and-How-It-Can-Help-YOU-410x1024.jpg 410w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/What-is-MPEC-and-How-It-Can-Help-YOU-120x300.jpg 120w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/What-is-MPEC-and-How-It-Can-Help-YOU-768x1920.jpg 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/What-is-MPEC-and-How-It-Can-Help-YOU.jpg 800w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-rounded\"><img decoding=\"async\" width=\"1033\" height=\"1033\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/English-keywords-for-your-fluency.jpg\" alt=\"\" class=\"wp-image-13530\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/English-keywords-for-your-fluency.jpg 1033w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/English-keywords-for-your-fluency-300x300.jpg 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/English-keywords-for-your-fluency-1024x1024.jpg 1024w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/English-keywords-for-your-fluency-150x150.jpg 150w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/English-keywords-for-your-fluency-768x768.jpg 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2024\/07\/English-keywords-for-your-fluency-600x600.jpg 600w\" sizes=\"(max-width: 1033px) 100vw, 1033px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong> <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Greeting and Introduction<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hello\/Hi, this is [Your Name] from [Your Company]<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Good morning\/ afternoon, I hope you&#8217;re well.<\/li>\n\n\n\n<li>I&#8217;m calling to schedule a meeting with [Name\/Department].<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requesting a Meeting<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Could we arrange a meeting?<\/li>\n\n\n\n<li>I&#8217;d like to set up a meeting to discuss [topic].<\/li>\n\n\n\n<li>Is it possible to schedule a time to meet next week?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proposing a Time<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How about [day] at [time]?<\/li>\n\n\n\n<li>Would [specific time and date] work for you?<\/li>\n\n\n\n<li>Are you available on [day] at [time]?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Confirming Details<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>That works for me.<\/li>\n\n\n\n<li>Let&#8217;s pencil it in for [day] at [time].<\/li>\n\n\n\n<li>I&#8217;ll send a calendar invite shortly.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Closing the Call<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Thank you for your time.<\/li>\n\n\n\n<li>Looking forward to our meeting.<\/li>\n\n\n\n<li>Have a great day!<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<div class=\"wp-block-buttons alignfull is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-75 is-style-fill\"><a class=\"wp-block-button__link has-background wp-element-button\" style=\"background-color:#0abab5\">Contact MPEC To Join Us!<\/a><\/div>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #0abab5;color:#0abab5\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #0abab5;color:#0abab5\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mpec.it\/softskills\/en\/effective-communication\/conversation-club-calls-to-clients\/#Verbs_Youll_Need_To_Schedule_a_Meeting_in_English\" >Verbs You&#8217;ll Need To Schedule a Meeting in English<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mpec.it\/softskills\/en\/effective-communication\/conversation-club-calls-to-clients\/#Phrasal_Verbs_Youll_Need_To_Speak_About_Schedules_and_Time\" >Phrasal Verbs You&#8217;ll Need To Speak About Schedules and Time:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mpec.it\/softskills\/en\/effective-communication\/conversation-club-calls-to-clients\/#10_Idioms_For_Calls_With_Clients_With_Examples\" >10 Idioms For Calls With Clients With Examples<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mpec.it\/softskills\/en\/effective-communication\/conversation-club-calls-to-clients\/#Conversation_1\" >Conversation 1:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mpec.it\/softskills\/en\/effective-communication\/conversation-club-calls-to-clients\/#Round_2_Lets_Explore_it\" >Round 2: Let&#8217;s Explore it!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mpec.it\/softskills\/en\/effective-communication\/conversation-club-calls-to-clients\/#Lets_Role_Play_Making_a_Phone_Call_to_Schedule_a_Meeting_with_a_Client\" >Let&#8217;s Role Play: Making a Phone Call to Schedule a Meeting with a Client<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mpec.it\/softskills\/en\/effective-communication\/conversation-club-calls-to-clients\/#After_The_Club_The_Follow_Up\" >After The Club: The Follow Up<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading has-text-align-center\"><span class=\"ez-toc-section\" id=\"Verbs_Youll_Need_To_Schedule_a_Meeting_in_English\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Verbs You&#8217;ll Need To Schedule a Meeting in English <\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<ul class=\"wp-block-list\">\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Schedule<\/mark><\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Availability<\/mark><\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Confirm<\/mark><\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Convenient<\/mark><\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Reschedule<\/mark><\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Proposal<\/mark><\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Postpone<\/mark><\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Prioritise<\/mark><\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Follow up<\/mark><\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:800\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Cordial<\/mark><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ol class=\"wp-block-list\">\n<li>Arrange or plan (an event or appointment) at a particular time.<\/li>\n\n\n\n<li>The state of being free to meet or engage in a particular activity.<\/li>\n\n\n\n<li>Make sure that something is definitely happening or true.<\/li>\n\n\n\n<li>Suitable for one&#8217;s needs; easy to use or access.<\/li>\n\n\n\n<li>Arrange for something to take place at a different time or date.<\/li>\n\n\n\n<li>A plan or suggestion put forward for consideration or discussion.<\/li>\n\n\n\n<li>Delay an event, appointment, or meeting to a later time or date.<\/li>\n\n\n\n<li>Determine the order of items or tasks based on their importance.<\/li>\n\n\n\n<li>Continue or pursue something to its completion or resolution.<\/li>\n\n\n\n<li>Polite and friendly in a formal way.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Phrasal_Verbs_Youll_Need_To_Speak_About_Schedules_and_Time\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">Phrasal Verbs You&#8217;ll Need To Speak About Schedules and Time:<\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Set up<\/strong> &#8211; Arrange or organise something . Set up a meeting to discuss the project details.<\/li>\n\n\n\n<li><strong>Touch base<\/strong> &#8211; Establish or renew contact with someone. Just touch base and see if you have questions or concerns.<\/li>\n\n\n\n<li><strong>Fill in <\/strong>&#8211; Provide someone with necessary information. Fill me in on the progress of the latest proposal, please.<\/li>\n\n\n\n<li><strong>Hang on<\/strong> &#8211; Wait for a short time. Hang on while I transfer your call to the right department.<\/li>\n\n\n\n<li><strong>Break the ice<\/strong> &#8211; Initiate a conversation Let&#8217;s break the ice by discussing goals and expectations.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Get back to<\/strong> &#8211; Return a phone call or reply to someone. I&#8217;ll review the information and get back to you soon.<\/li>\n\n\n\n<li><strong>Look into<\/strong> &#8211; Investigate or examine something<em>. I&#8217;ll look into the issue and provide a solution.<\/em><\/li>\n\n\n\n<li><strong>Run late<\/strong> &#8211; Be delayed or behind schedule. Apologies for running late, I&#8217;ll be there shortly.<\/li>\n\n\n\n<li><strong>Put off <\/strong>&#8211; Postpone or delay something. Meeting needs to be put off due to scheduling conflicts.<\/li>\n\n\n\n<li><strong>Call off<\/strong> &#8211; Cancel something that was planned. She called the meeting off because she was sick.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10_Idioms_For_Calls_With_Clients_With_Examples\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0);color:#0abab5\" class=\"has-inline-color\">10 Idioms For Calls With Clients With Examples<\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Set up<\/strong> &#8211; Arrange or organise something Set up a meeting to discuss the project details.<\/li>\n\n\n\n<li><strong>Touch base<\/strong> &#8211; Establish or renew contact with someone. Just touch base and see if you have questions or concerns.<\/li>\n\n\n\n<li><strong>Fill in <\/strong>&#8211; Provide someone with necessary information. Fill me in on the progress of the latest proposal, please.<\/li>\n\n\n\n<li><strong>Hang on<\/strong> &#8211; Wait for a short time. Hang on while I transfer your call to the right department.<\/li>\n\n\n\n<li><strong>Get back to<\/strong> &#8211; Return a phone call or reply to someone. I&#8217;ll review the information and get back to you soon.<\/li>\n\n\n\n<li><strong>Look into<\/strong> &#8211; Investigate or examine something. I&#8217;ll look into the issue and provide a solution.<\/li>\n\n\n\n<li><strong>Run late <\/strong>&#8211; Be delayed or behind schedule. Apologies for running late, I&#8217;ll be there shortly.<\/li>\n\n\n\n<li><strong>Put off<\/strong> &#8211; Postpone or delay something. Meeting needs to be put off due to scheduling conflicts.<\/li>\n\n\n\n<li><strong>Call off<\/strong> &#8211; Cancel something that was planned. She called it off because she was sick.<\/li>\n\n\n\n<li><strong>Break the ice<\/strong> &#8211; Initiate a conversation Let&#8217;s break the ice by discussing goals and expectations.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conversation_1\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Conversation 1:<\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Tell us about a time <strong>when you had to make an important phone call to schedule a meeting<\/strong>. How did you prepare for the call, and what strategies did you use to make a positive impression?<\/li>\n\n\n\n<li>Imagine that you&#8217;re calling <strong>a potential client whom you admire<\/strong>. How would you introduce yourself and your company in a way that reflects your enthusiasm and expertise?<\/li>\n\n\n\n<li>Can you share an experience when you had to clearly state the purpose of a phone call to a client?<strong> How did you ensure your message was effectively conveyed, and what was the outcome?<\/strong><\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-style-rounded\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-1024x1024.jpg\" alt=\"\" class=\"wp-image-10531\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-1024x1024.jpg 1024w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-300x300.jpg 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-150x150.jpg 150w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-768x768.jpg 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-1536x1536.jpg 1536w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-2048x2048.jpg 2048w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-600x600.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-2-1-1024x1024.jpg\" alt=\"\" class=\"wp-image-10542\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-2-1-1024x1024.jpg 1024w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-2-1-300x300.jpg 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-2-1-150x150.jpg 150w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-2-1-768x768.jpg 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-2-1-1536x1536.jpg 1536w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-2-1-2048x2048.jpg 2048w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-2-1-600x600.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Round_2_Lets_Explore_it\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Round 2: Let&#8217;s Explore it!<\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>How do you <strong>gauge<\/strong> the best time and duration for the meeting during a phone call with a client?<\/li>\n\n\n\n<li>What techniques do you use to establish <strong>rapport<\/strong> and build a positive relationship with the client over the phone?<\/li>\n\n\n\n<li>How do you handle scheduling conflicts or difficulties when trying to find a mutually convenient time for the meeting?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Keywords:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Gauge<\/strong>: to assess or determine.<\/li>\n\n\n\n<li><strong>Rapport<\/strong>: a harmonious and positive connection or understanding between two individuals. <\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Lets_Role_Play_Making_a_Phone_Call_to_Schedule_a_Meeting_with_a_Client\"><\/span><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-purple-color\">Let&#8217;s Role Play: Making a Phone Call to Schedule a Meeting with a Client<\/mark><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"> <strong>Characters<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The Sales Representative &#8211; Mark \/ Mary<\/li>\n\n\n\n<li>Client &#8211; Mr. Johnson \/ Ms Johnson<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Scenario<\/strong>: You have been assigned the task of scheduling a meeting with a potential client, Mr. Johnson, to discuss a new product your company is offering. You need to make a phone call to Mr. Johnson and convince him to schedule a meeting with you. The objective is to showcase your communication skills, build rapport, and successfully secure a meeting.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Instructions:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Prepare a brief introduction about yourself and your company.<\/li>\n\n\n\n<li>Research and gather information about the client and their business to personalise the conversation.<\/li>\n\n\n\n<li>Demonstrate effective communication techniques, active listening, and adaptability to Mr. Johnson&#8217;s responses.<\/li>\n\n\n\n<li>Overcome any objections or hesitations expressed by Mr. Johnson.<\/li>\n\n\n\n<li>Clearly convey the benefits and value of scheduling a meeting with you.<\/li>\n\n\n\n<li>Aim to secure a specific date and time for the meeting that works for both parties.<\/li>\n\n\n\n<li>Maintain a friendly and professional tone throughout the conversation.<\/li>\n\n\n\n<li>After the role play, reflect on the strengths and areas for improvement in your communication approach.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-3-1024x1024.jpg\" alt=\"\" class=\"wp-image-10541\" srcset=\"https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-3-1024x1024.jpg 1024w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-3-300x300.jpg 300w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-3-150x150.jpg 150w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-3-768x768.jpg 768w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-3-1536x1536.jpg 1536w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-3-2048x2048.jpg 2048w, https:\/\/mpec.it\/softskills\/wp-content\/uploads\/2023\/07\/conversation-club-3-600x600.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-75 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/calendly.com\/spilch\/meet-suzanne-for-35-45-min?month=2023-03\" style=\"background-color:#0abab5\" target=\"_blank\" rel=\"noreferrer noopener\">Looking for a course tailor-made just for you?<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"After_The_Club_The_Follow_Up\"><\/span>After The Club: The Follow Up<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here is a great video we recommend as the Follow Up activity. (<a href=\"https:\/\/www.youtube.com\/watch?v=cL3DmdL9Cq4\" data-type=\"URL\" data-id=\"https:\/\/www.youtube.com\/watch?v=cL3DmdL9Cq4\" target=\"_blank\" rel=\"noreferrer noopener\">link<\/a> )<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<p class=\"responsive-video-wrap clr\"><iframe title=\"16 Personalities Calling Customer Service (funny)\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/cL3DmdL9Cq4?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/mpec.it\/softskills\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><br>#Fluidit\u00e0Inglese #ApprendimentoInglese #Coaching #Personalizzazione #MaterialiReali #SyllabusB2 #formazione #formazioneolistica #corsisumisura #studiareconpiacere #engagenotteach #conversation #speaking #speakenglish #mypersonalenglishcoach #engagenotteach #speaking #icebreaker <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let&#8217;s talk about: Making a Phone call in English Calling your client to schedule a meeting &#8211; A2-B2 conversation topic<\/p>\n","protected":false},"author":3,"featured_media":13532,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[10546],"footnotes":""},"categories":[253,251],"tags":[155,139,156,140,111,157,141,158],"class_list":["post-10548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-team-leadership-en","category-effective-communication","tag-b1-en","tag-b2-en","tag-calls-en","tag-cefr-en","tag-communication","tag-conversation-en","tag-level-en","tag-meetings-en","entry","has-media"],"_links":{"self":[{"href":"https:\/\/mpec.it\/softskills\/en\/wp-json\/wp\/v2\/posts\/10548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mpec.it\/softskills\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mpec.it\/softskills\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mpec.it\/softskills\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mpec.it\/softskills\/en\/wp-json\/wp\/v2\/comments?post=10548"}],"version-history":[{"count":0,"href":"https:\/\/mpec.it\/softskills\/en\/wp-json\/wp\/v2\/posts\/10548\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mpec.it\/softskills\/en\/wp-json\/wp\/v2\/media\/13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